What are good software packages for tracking patron interactions? By this I mean tracking which kinds of questions/interactions we're having* and when. (When done on paper, these are sometimes known ...
My current workflow for analyzing our database usage statistics is pretty unideal: I visit a set of administrative web pages, sign in, download reports, & paste into a master spreadsheet. Some ...
If your institution archives digital content and actively records fixity information (checksums) for files how often and how many of the files are checked? Some surveys have been done before, but I am ...
Is there a way to determine the number of users accessing full text of library subscribed database via Google search, or via Google Scholar?
Our library (science-based government department, but we write policy too) is increasingly focused on providing online access to resources. This is great because it facilitates access to information ...
How does one evaluate the use of periodicals in the library? Because of the lack of circulation data, it's difficult to determine which ones of our periodicals get read often and which ones don't. Is ...