What kind of benefits and issues do you have experienced with your users with the chat and/or SMS application at the information desk in your library? Would you recommend introducing it?
What examples do libraries have of patrons making use of library developed open APIs (i.e., catalogue API)?
There have a been a number of libraries developing open APIs to their systems and data (where they're able to license the data appropriately). Usually these APIs help make the libraries internal ...
Small libraries need innovation just like larger libraries, but typically staffing is small enough that nobody has scheduled time away from the service desks to do focused brainstorming. While there ...
Particularly when the committee is charged to be the think tank for the library system.